{"id":3217,"date":"2026-06-18T07:34:59","date_gmt":"2026-06-18T07:34:59","guid":{"rendered":"https:\/\/zecurit.com\/help\/remote-access\/unattended-remote-access\/managing-devices\/"},"modified":"2026-06-18T12:21:12","modified_gmt":"2026-06-18T12:21:12","slug":"managing-devices","status":"publish","type":"docs","link":"https:\/\/zecurit.com\/help\/remote-access\/unattended-remote-access\/managing-devices\/","title":{"rendered":"Managing Devices"},"content":{"rendered":"\n<p>Effective device management is essential for successful unattended remote access. The Zecurit Remote Control console provides a centralized view of all enrolled devices, allowing administrators and support technicians to monitor device availability, organize endpoints, and quickly initiate remote sessions.<\/p>\n\n\n\n<p>This page explains how to view managed devices, understand device status indicators, and organize devices for efficient remote management.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"642\" src=\"https:\/\/zecurit.com\/help\/wp-content\/uploads\/2026\/06\/Remote-Access-Web-Console-1024x642.webp\" alt=\"Zecurit Remote Access Page \" class=\"wp-image-3219\" srcset=\"https:\/\/zecurit.com\/help\/wp-content\/uploads\/2026\/06\/Remote-Access-Web-Console-1024x642.webp 1024w, https:\/\/zecurit.com\/help\/wp-content\/uploads\/2026\/06\/Remote-Access-Web-Console-300x188.webp 300w, https:\/\/zecurit.com\/help\/wp-content\/uploads\/2026\/06\/Remote-Access-Web-Console-768x482.webp 768w, https:\/\/zecurit.com\/help\/wp-content\/uploads\/2026\/06\/Remote-Access-Web-Console-1536x963.webp 1536w, https:\/\/zecurit.com\/help\/wp-content\/uploads\/2026\/06\/Remote-Access-Web-Console-2048x1284.webp 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Viewing Managed Devices<\/h2>\n\n\n\n<p>The <strong>Remote Control<\/strong> page displays all devices that have been enrolled and are available for remote access.<\/p>\n\n\n\n<p>Administrators can use this page to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View all managed devices<\/li>\n\n\n\n<li>Check device availability<\/li>\n\n\n\n<li>Search for specific devices<\/li>\n\n\n\n<li>Access recent and favorite devices<\/li>\n\n\n\n<li>Start remote control sessions<\/li>\n\n\n\n<li>Launch remote support sessions<\/li>\n\n\n\n<li>Access remote management tools<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Accessing the Device List<\/h3>\n\n\n\n<p>To view managed devices:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to <strong>Remote Control<\/strong> from the left navigation menu.<\/li>\n\n\n\n<li>Select the <strong>All Devices<\/strong> tab.<\/li>\n\n\n\n<li>Review the list of enrolled devices.<\/li>\n<\/ol>\n\n\n\n<p>The device list displays important information about each endpoint, including:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Field<\/th><th>Description<\/th><\/tr><\/thead><tbody><tr><td>Device Name<\/td><td>The hostname or computer name of the device<\/td><\/tr><tr><td>Username<\/td><td>The currently logged-in user<\/td><\/tr><tr><td>Operating System<\/td><td>Windows, macOS, or Linux<\/td><\/tr><tr><td>IP Address<\/td><td>The device&#8217;s current IP address<\/td><\/tr><tr><td>Domain \/ Workgroup<\/td><td>Associated domain or workgroup<\/td><\/tr><tr><td>Last Connected<\/td><td>Last communication time with the Zecurit<\/td><\/tr><tr><td>Status Indicator<\/td><td>Current device availability<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Searching for Devices<\/h3>\n\n\n\n<p>Use the search bar at the top of the page to quickly locate devices.<\/p>\n\n\n\n<p>You can search using:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Device Name<\/li>\n\n\n\n<li>Username<\/li>\n\n\n\n<li>IP Address<\/li>\n<\/ul>\n\n\n\n<p>This is particularly useful in environments with hundreds or thousands of managed devices.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Device Categories<\/h2>\n\n\n\n<p>The Remote Control console provides multiple device views to simplify navigation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">All Devices<\/h3>\n\n\n\n<p>Displays all enrolled devices available within your organization.<\/p>\n\n\n\n<p>Use this view when you need a complete inventory of managed endpoints.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Favorites<\/h3>\n\n\n\n<p>Frequently accessed devices can be marked as favorites for faster access.<\/p>\n\n\n\n<p>Favorites help administrators quickly locate:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Critical servers<\/li>\n\n\n\n<li>Executive workstations<\/li>\n\n\n\n<li>Frequently supported devices<\/li>\n\n\n\n<li>Test systems<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Recent<\/h3>\n\n\n\n<p>Displays devices that were recently accessed.<\/p>\n\n\n\n<p>This view helps technicians quickly reconnect to devices that were recently managed or supported.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Understanding Device Status<\/h2>\n\n\n\n<p>Device status indicators provide real-time visibility into endpoint availability.<\/p>\n\n\n\n<p>Zecurit continuously monitors communication between managed devices and the platform to determine current status.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Online Devices<\/h3>\n\n\n\n<p>A green status indicator indicates that the device is currently online and available for remote access.<\/p>\n\n\n\n<p>Online devices:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Can accept remote control sessions<\/li>\n\n\n\n<li>Support remote management actions<\/li>\n\n\n\n<li>Can receive commands immediately<\/li>\n<\/ul>\n\n\n\n<p>Administrators can connect directly to online devices without additional steps.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Offline Devices<\/h3>\n\n\n\n<p>A red status indicator indicates that the device is currently offline or unavailable.<\/p>\n\n\n\n<p>Common reasons include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Device powered off<\/li>\n\n\n\n<li>Network connectivity issues<\/li>\n\n\n\n<li>Agent service stopped<\/li>\n\n\n\n<li>Device disconnected from the internet<\/li>\n<\/ul>\n\n\n\n<p>Remote sessions cannot be initiated until the device reconnects.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Last Connected Information<\/h3>\n\n\n\n<p>The <strong>Last Connected<\/strong> column displays the most recent communication timestamp between the device and the Zecurit platform.<\/p>\n\n\n\n<p>Examples include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Last connected 5 minutes ago<\/li>\n\n\n\n<li>Last connected 1 hour ago<\/li>\n\n\n\n<li>Last connected 1 day ago<\/li>\n<\/ul>\n\n\n\n<p>This information helps administrators determine whether a device is actively communicating with the platform.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Starting Actions from the Device List<\/h2>\n\n\n\n<p>Administrators can perform several actions directly from the device list.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Remote Control<\/h3>\n\n\n\n<p>Select <strong>Connect<\/strong> to establish an unattended remote access session.<\/p>\n\n\n\n<p>Depending on your permissions and device configuration, you may be able to connect as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Logged-in User<\/li>\n\n\n\n<li>Administrator<\/li>\n\n\n\n<li>System User<\/li>\n<\/ul>\n\n\n\n<p>The available connection options are displayed within the Connect menu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Remote Support<\/h3>\n\n\n\n<p>Select <strong>Chat<\/strong> to initiate communication with the remote user before or during a support session.<\/p>\n\n\n\n<p>This capability is useful when troubleshooting user-reported issues.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Remote Tools<\/h3>\n\n\n\n<p>Select <strong>Tools<\/strong> to access available remote management functions.<\/p>\n\n\n\n<p>Available tools may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wake-on-LAN<\/li>\n\n\n\n<li>Remote Shutdown<\/li>\n\n\n\n<li>Remote Restart<\/li>\n\n\n\n<li>Additional remote diagnostics tools such as\n<ul class=\"wp-block-list\">\n<li>Remote Command Prompt <\/li>\n\n\n\n<li>Remote Task Manager<\/li>\n\n\n\n<li>Service Manager<\/li>\n\n\n\n<li>File Manager <\/li>\n\n\n\n<li>Remote Registry and <\/li>\n\n\n\n<li>Remote Event Viewer<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Organizing Devices<\/h2>\n\n\n\n<p>As the number of managed endpoints grows, proper organization becomes increasingly important.<\/p>\n\n\n\n<p>Device organization helps administrators:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Simplify device management<\/li>\n\n\n\n<li>Improve technician productivity<\/li>\n\n\n\n<li>Apply permissions consistently<\/li>\n\n\n\n<li>Locate devices faster<\/li>\n\n\n\n<li>Reduce operational overhead<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Using Device Groups<\/h3>\n\n\n\n<p>Device groups allow administrators to organize endpoints based on business requirements.<\/p>\n\n\n\n<p>Common grouping strategies include:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Department-Based Groups<\/h4>\n\n\n\n<p>Examples:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Finance<\/li>\n\n\n\n<li>Human Resources<\/li>\n\n\n\n<li>Engineering<\/li>\n\n\n\n<li>Sales<\/li>\n\n\n\n<li>Customer Support<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Location-Based Groups<\/h4>\n\n\n\n<p>Examples:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Headquarters<\/li>\n\n\n\n<li>New York Office<\/li>\n\n\n\n<li>London Office<\/li>\n\n\n\n<li>Singapore Office<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Device-Type Groups<\/h4>\n\n\n\n<p>Examples:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Workstations<\/li>\n\n\n\n<li>Laptops<\/li>\n\n\n\n<li>Servers<\/li>\n\n\n\n<li>Kiosks<\/li>\n\n\n\n<li>Test Devices<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Support Groups<\/h4>\n\n\n\n<p>Examples:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>VIP Users<\/li>\n\n\n\n<li>Executive Devices<\/li>\n\n\n\n<li>Shared Devices<\/li>\n\n\n\n<li>Remote Employees<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Benefits of Device Groups<\/h3>\n\n\n\n<p>Organizing devices into groups provides several advantages:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Faster device discovery<\/li>\n\n\n\n<li>Easier administration<\/li>\n\n\n\n<li>Improved access control<\/li>\n\n\n\n<li>Simplified reporting<\/li>\n\n\n\n<li>Streamlined remote support operations<\/li>\n<\/ul>\n\n\n\n<p>Groups become especially valuable in larger environments where hundreds or thousands of endpoints are managed through a single console.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Related Articles<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Starting an Unattended Remote Session<\/li>\n\n\n\n<li>Connecting to Windows Devices<\/li>\n\n\n\n<li>Connecting to macOS Devices<\/li>\n\n\n\n<li>Wake-on-LAN<\/li>\n\n\n\n<li>Remote Shutdown<\/li>\n\n\n\n<li>Security and Permissions<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"featured_media":0,"parent":3193,"menu_order":1,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-3217","docs","type-docs","status-publish","hentry"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs\/3217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/comments?post=3217"}],"version-history":[{"count":5,"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs\/3217\/revisions"}],"predecessor-version":[{"id":3225,"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs\/3217\/revisions\/3225"}],"up":[{"embeddable":true,"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs\/3193"}],"prev":[{"title":"Unattended 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