{"id":3226,"date":"2026-06-18T12:21:40","date_gmt":"2026-06-18T12:21:40","guid":{"rendered":"https:\/\/zecurit.com\/help\/remote-access\/unattended-remote-access\/remote-connections\/"},"modified":"2026-06-18T14:22:21","modified_gmt":"2026-06-18T14:22:21","slug":"remote-connections","status":"publish","type":"docs","link":"https:\/\/zecurit.com\/help\/remote-access\/unattended-remote-access\/remote-connections\/","title":{"rendered":"Remote Connections"},"content":{"rendered":"\n<p>Remote Connections allow administrators and support technicians to securely access and manage remote devices from anywhere. Using <a href=\"https:\/\/zecurit.com\/remote-access\">Zecurit Remote Access<\/a>, you can establish unattended remote sessions with Windows and macOS devices, reconnect to previous sessions, and safely disconnect when your work is complete.<\/p>\n\n\n\n<p>This guide explains how to start remote sessions, connect to supported devices, reconnect to previously accessed endpoints, and properly end remote connections.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before You Begin<\/h2>\n\n\n\n<p>Before initiating a remote connection, ensure the following requirements are met:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The device is enrolled in Zecurit Remote Access.<\/li>\n\n\n\n<li>The Zecurit agent is installed and running.<\/li>\n\n\n\n<li>The device is online and connected to the internet.<\/li>\n\n\n\n<li>You have permission to access the device.<\/li>\n\n\n\n<li>Required firewall and network settings allow communication with the Zecurit platform.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"642\" src=\"https:\/\/zecurit.com\/help\/wp-content\/uploads\/2026\/06\/Remote-Access-Web-Console-1024x642.webp\" alt=\"Zecurit Remote Access Page\" class=\"wp-image-3219\" srcset=\"https:\/\/zecurit.com\/help\/wp-content\/uploads\/2026\/06\/Remote-Access-Web-Console-1024x642.webp 1024w, https:\/\/zecurit.com\/help\/wp-content\/uploads\/2026\/06\/Remote-Access-Web-Console-300x188.webp 300w, https:\/\/zecurit.com\/help\/wp-content\/uploads\/2026\/06\/Remote-Access-Web-Console-768x482.webp 768w, https:\/\/zecurit.com\/help\/wp-content\/uploads\/2026\/06\/Remote-Access-Web-Console-1536x963.webp 1536w, https:\/\/zecurit.com\/help\/wp-content\/uploads\/2026\/06\/Remote-Access-Web-Console-2048x1284.webp 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>To verify device availability, navigate to the <strong>Remote Control<\/strong> page and review the device status indicators.<\/p>\n\n\n\n<p>A green status indicator indicates that the device is currently online and available for remote access.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Starting an Unattended Remote Session<\/h2>\n\n\n\n<p>An unattended remote session allows you to connect to a device without requiring a user to approve the connection.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">To Start a Remote Session<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to <strong>Remote Control<\/strong>.<\/li>\n\n\n\n<li>Locate the target device from the device list.<\/li>\n\n\n\n<li>Verify that the device is online.<\/li>\n\n\n\n<li>Click <strong>Connect<\/strong>.<\/li>\n\n\n\n<li>Select the desired connection mode.<\/li>\n\n\n\n<li>Wait for the remote session to establish.<\/li>\n<\/ol>\n\n\n\n<p>Once connected, the remote desktop of the target device will be displayed, allowing you to interact with the system as if you were physically present.<\/p>\n\n\n\n<p>Depending on device configuration and permissions, you may be able to connect using different user contexts.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Available Connection Options<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Connect as Logged-in User<\/h4>\n\n\n\n<p>Connect using the currently active user session.<\/p>\n\n\n\n<p>This option is useful when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assisting an employee<\/li>\n\n\n\n<li>Troubleshooting user-specific issues<\/li>\n\n\n\n<li>Accessing user applications and settings<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Connect as Administrator<\/h4>\n\n\n\n<p>Connect using administrative privileges.<\/p>\n\n\n\n<p>This option is commonly used for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Software installation<\/li>\n\n\n\n<li>System configuration<\/li>\n\n\n\n<li>Device maintenance<\/li>\n\n\n\n<li>Administrative troubleshooting<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Connect as System User<\/h4>\n\n\n\n<p>Connect using the local system account.<\/p>\n\n\n\n<p>This option may be required for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Advanced troubleshooting<\/li>\n\n\n\n<li>Service management<\/li>\n\n\n\n<li>System-level maintenance tasks<\/li>\n<\/ul>\n\n\n\n<p>The available connection methods depend on operating system capabilities and administrator permissions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Connecting to Windows Devices<\/h2>\n\n\n\n<p>Zecurit Remote Access supports secure unattended access to Windows desktops, laptops, and servers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Supported Scenarios<\/h3>\n\n\n\n<p>You can remotely access:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Windows 11<\/li>\n\n\n\n<li>Windows 10<\/li>\n\n\n\n<li>Windows Server<\/li>\n\n\n\n<li>Virtual Machines<\/li>\n\n\n\n<li>Domain-joined devices<\/li>\n\n\n\n<li>Workgroup devices<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Common Windows Administration Tasks<\/h3>\n\n\n\n<p>During a remote session, administrators can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Troubleshoot user issues<\/li>\n\n\n\n<li>Install or remove software<\/li>\n\n\n\n<li>Configure system settings<\/li>\n\n\n\n<li>Manage services<\/li>\n\n\n\n<li>Access files and folders<\/li>\n\n\n\n<li>Apply updates<\/li>\n\n\n\n<li>Perform maintenance activities<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Windows Session Features<\/h3>\n\n\n\n<p>Depending on your configuration, remote sessions may support:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Multi-monitor viewing<\/li>\n\n\n\n<li>Clipboard synchronization<\/li>\n\n\n\n<li>File transfer<\/li>\n\n\n\n<li>Administrative access<\/li>\n\n\n\n<li>Session auditing<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Connecting to macOS Devices<\/h2>\n\n\n\n<p>Zecurit Remote Access also supports unattended access to managed macOS devices.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Supported Scenarios<\/h3>\n\n\n\n<p>You can remotely access:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Apple Mac desktops<\/li>\n\n\n\n<li>MacBook devices<\/li>\n\n\n\n<li>Corporate macOS endpoints<\/li>\n\n\n\n<li>Remote employee devices<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Common macOS Administration Tasks<\/h3>\n\n\n\n<p>Administrators can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Troubleshoot application issues<\/li>\n\n\n\n<li>Access files and folders<\/li>\n\n\n\n<li>Support remote employees<\/li>\n\n\n\n<li>Install software updates<\/li>\n\n\n\n<li>Modify device settings<\/li>\n\n\n\n<li>Perform maintenance activities<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">macOS Permissions<\/h3>\n\n\n\n<p>To enable unattended remote access on macOS, additional operating system permissions may be required.<\/p>\n\n\n\n<p>Depending on the macOS version, administrators may need to grant:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Screen Recording permission<\/li>\n\n\n\n<li>Accessibility permission<\/li>\n\n\n\n<li>Full Disk Access permission<\/li>\n<\/ul>\n\n\n\n<p>These permissions allow the remote access agent to securely interact with the operating system.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Session Controls<\/h2>\n\n\n\n<p>Once connected, administrators can interact with the remote device using standard keyboard and mouse controls.<\/p>\n\n\n\n<p>Typical session actions include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Viewing the remote desktop<\/li>\n\n\n\n<li>Controlling the mouse and keyboard<\/li>\n\n\n\n<li>Launching applications<\/li>\n\n\n\n<li>Accessing files<\/li>\n\n\n\n<li>Performing troubleshooting tasks<\/li>\n\n\n\n<li>Managing system settings<\/li>\n<\/ul>\n\n\n\n<p>All remote activities may be logged for auditing and compliance purposes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reconnecting to Previous Sessions<\/h2>\n\n\n\n<p>Administrators often need to reconnect to devices they recently accessed.<\/p>\n\n\n\n<p>Zecurit provides several methods for quickly locating and reconnecting to previously managed devices.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Using the Recent Tab<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to <strong>Remote Control<\/strong>.<\/li>\n\n\n\n<li>Select <strong>Recent<\/strong>.<\/li>\n\n\n\n<li>Locate the desired device.<\/li>\n\n\n\n<li>Click <strong>Connect<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>The Recent view displays devices that were previously accessed through remote sessions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Using Favorites<\/h3>\n\n\n\n<p>Frequently accessed devices can be added to your Favorites list.<\/p>\n\n\n\n<p>Examples include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Critical servers<\/li>\n\n\n\n<li>Executive workstations<\/li>\n\n\n\n<li>Shared systems<\/li>\n\n\n\n<li>Test devices<\/li>\n<\/ul>\n\n\n\n<p>To reconnect:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to <strong>Favorites<\/strong>.<\/li>\n\n\n\n<li>Select the desired device.<\/li>\n\n\n\n<li>Click <strong>Connect<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Using Search<\/h3>\n\n\n\n<p>You can search by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Device Name<\/li>\n\n\n\n<li>Username<\/li>\n\n\n\n<li>IP Address<\/li>\n<\/ul>\n\n\n\n<p>Search provides a quick way to locate devices regardless of their location within the console.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Disconnecting a Session<\/h2>\n\n\n\n<p>Once your work is complete, you should properly disconnect from the remote session.<\/p>\n\n\n\n<p>Disconnecting closes the active connection while leaving the remote device operational.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">To Disconnect a Session<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Complete all required administrative tasks.<\/li>\n\n\n\n<li>Save any configuration changes.<\/li>\n\n\n\n<li>Close applications if necessary.<\/li>\n\n\n\n<li>Select <strong>Disconnect<\/strong> from the remote session toolbar.<\/li>\n\n\n\n<li>Confirm the action if prompted.<\/li>\n<\/ol>\n\n\n\n<p>The session will immediately terminate and control of the device will return to the local user..<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Security Best Practices<\/h2>\n\n\n\n<p>When using unattended remote access, follow these recommendations:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Verify Device Identity<\/h3>\n\n\n\n<p>Always confirm you are connecting to the intended device before performing administrative actions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Use Least-Privilege Access<\/h3>\n\n\n\n<p>Connect using the minimum permissions required for the task.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Protect Administrative Accounts<\/h3>\n\n\n\n<p>Use strong passwords and multi-factor authentication.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Review Session Activity<\/h3>\n\n\n\n<p>Regularly review audit logs and connection history.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Disconnect When Finished<\/h3>\n\n\n\n<p>End remote sessions immediately after completing your work.<\/p>\n\n\n\n<p>As recommended by the National Institute of Standards and Technology (NIST), organizations should implement strong authentication, encryption, access controls, and audit logging to help secure remote access environments.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Troubleshooting Connection Issues<\/h2>\n\n\n\n<p>If a remote session cannot be established:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Verify Device Status<\/h3>\n\n\n\n<p>Ensure the device shows an Online status.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Confirm Internet Connectivity<\/h3>\n\n\n\n<p>Verify that the endpoint has network access.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Verify Agent Health<\/h3>\n\n\n\n<p>Ensure the Zecurit agent is running correctly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Check User Permissions<\/h3>\n\n\n\n<p>Confirm that your account has access to the device.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Review Firewall Configuration<\/h3>\n\n\n\n<p>Ensure required outbound connections are not blocked.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Related Articles<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/zecurit.com\/help\/remote-access\/unattended-remote-access\/managing-devices\/\">Managing Devices<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/zecurit.com\/help\/remote-access\/unattended-remote-access\/overview\/\">Remote Access Overview<\/a><\/li>\n\n\n\n<li>Security and Permissions<\/li>\n\n\n\n<li>Wake-on-LAN<\/li>\n\n\n\n<li>Remote Shutdown<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"parent":3193,"menu_order":1,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-3226","docs","type-docs","status-publish","hentry"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs\/3226","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/comments?post=3226"}],"version-history":[{"count":1,"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs\/3226\/revisions"}],"predecessor-version":[{"id":3228,"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs\/3226\/revisions\/3228"}],"up":[{"embeddable":true,"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs\/3193"}],"prev":[{"title":"Unattended Remote 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