{"id":3230,"date":"2026-06-18T14:34:03","date_gmt":"2026-06-18T14:34:03","guid":{"rendered":"https:\/\/zecurit.com\/help\/remote-access\/unattended-remote-access\/session-features\/"},"modified":"2026-06-18T14:55:56","modified_gmt":"2026-06-18T14:55:56","slug":"session-features","status":"publish","type":"docs","link":"https:\/\/zecurit.com\/help\/remote-access\/unattended-remote-access\/session-features\/","title":{"rendered":"Session Features"},"content":{"rendered":"\n<p><a href=\"https:\/\/zecurit.com\/remote-access\">Zecurit Remote Access<\/a> provides a comprehensive set of session features that help technicians collaborate with users, transfer files, perform administrative tasks, and troubleshoot devices efficiently during remote sessions.<\/p>\n\n\n\n<p>This guide explains the features available within the Remote Viewer and how they can be used to improve remote support and unattended remote access operations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p>When a remote session is established, the Remote Viewer provides access to various tools and collaboration features through the session toolbar.<\/p>\n\n\n\n<p>These tools enable technicians to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Communicate with end users<\/li>\n\n\n\n<li>Transfer files securely<\/li>\n\n\n\n<li>Execute administrative commands<\/li>\n\n\n\n<li>Monitor session activity<\/li>\n\n\n\n<li>Share clipboard content<\/li>\n\n\n\n<li>Record notes<\/li>\n\n\n\n<li>Collaborate with additional technicians<\/li>\n\n\n\n<li>Manage multi-monitor environments<\/li>\n<\/ul>\n\n\n\n<p>Depending on permissions and operating system capabilities, available features may vary.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"642\" src=\"https:\/\/zecurit.com\/help\/wp-content\/uploads\/2026\/06\/Remote-Desktop-Viewer-1024x642.webp\" alt=\"Zecurit Remote Access Viewer\" class=\"wp-image-3232\" srcset=\"https:\/\/zecurit.com\/help\/wp-content\/uploads\/2026\/06\/Remote-Desktop-Viewer-1024x642.webp 1024w, https:\/\/zecurit.com\/help\/wp-content\/uploads\/2026\/06\/Remote-Desktop-Viewer-300x188.webp 300w, https:\/\/zecurit.com\/help\/wp-content\/uploads\/2026\/06\/Remote-Desktop-Viewer-768x482.webp 768w, https:\/\/zecurit.com\/help\/wp-content\/uploads\/2026\/06\/Remote-Desktop-Viewer-1536x963.webp 1536w, https:\/\/zecurit.com\/help\/wp-content\/uploads\/2026\/06\/Remote-Desktop-Viewer-2048x1284.webp 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Session Toolbar<\/h2>\n\n\n\n<p>The Remote Viewer toolbar provides quick access to commonly used remote management features.<\/p>\n\n\n\n<p>Available options may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Commands<\/li>\n\n\n\n<li>Chat<\/li>\n\n\n\n<li>File Transfer<\/li>\n\n\n\n<li>Monitor Selection<\/li>\n\n\n\n<li>Session Notes<\/li>\n\n\n\n<li>Device Information<\/li>\n\n\n\n<li>Invite Technician<\/li>\n\n\n\n<li>Full Screen Mode<\/li>\n\n\n\n<li>Disconnect Session<\/li>\n<\/ul>\n\n\n\n<p>These tools are designed to minimize troubleshooting time and improve technician productivity.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Chat<\/h2>\n\n\n\n<p>The Chat feature allows technicians and end users to communicate during a remote session without requiring a separate messaging application.<\/p>\n\n\n\n<p>Chat can be useful when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gathering troubleshooting information<\/li>\n\n\n\n<li>Guiding users through a process<\/li>\n\n\n\n<li>Requesting permission before making changes<\/li>\n\n\n\n<li>Explaining maintenance activities<\/li>\n\n\n\n<li>Providing status updates<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Starting a Chat Session<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Connect to a remote device.<\/li>\n\n\n\n<li>Click <strong>Chat<\/strong> from the session toolbar.<\/li>\n\n\n\n<li>Enter your message.<\/li>\n\n\n\n<li>Press Enter to send.<\/li>\n<\/ol>\n\n\n\n<p>Messages are delivered instantly to the connected user.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Benefits of Chat<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Faster issue resolution<\/li>\n\n\n\n<li>Improved user communication<\/li>\n\n\n\n<li>Reduced misunderstandings<\/li>\n\n\n\n<li>Better support experience<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">File Transfer<\/h2>\n\n\n\n<p>File Transfer allows technicians and users to securely exchange files during a remote session.<\/p>\n\n\n\n<p>Common use cases include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sending software installers<\/li>\n\n\n\n<li>Transferring scripts<\/li>\n\n\n\n<li>Collecting log files<\/li>\n\n\n\n<li>Sharing reports<\/li>\n\n\n\n<li>Delivering configuration files<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Sending Files to a Remote Device<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open a remote session.<\/li>\n\n\n\n<li>Select <strong>File Transfer<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Browse Files<\/strong> or drag and drop files into the upload area.<\/li>\n\n\n\n<li>Review the upload queue.<\/li>\n\n\n\n<li>Click <strong>Send Files<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>The selected files will be transferred to the remote device.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Receiving Files from a Remote Device<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open <strong>File Transfer<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Receive Files<\/strong>.<\/li>\n\n\n\n<li>Select the files you wish to download.<\/li>\n\n\n\n<li>Confirm the transfer.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Transfer Progress<\/h3>\n\n\n\n<p>The File Transfer window displays:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>File name<\/li>\n\n\n\n<li>File size<\/li>\n\n\n\n<li>Upload status<\/li>\n\n\n\n<li>Transfer progress<\/li>\n\n\n\n<li>Transfer completion status<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">File Transfer Security<\/h3>\n\n\n\n<p>Administrators can control file transfer behavior through security settings.<\/p>\n\n\n\n<p>Organizations handling sensitive data may choose to disable file transfers for compliance purposes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Clipboard Sharing<\/h2>\n\n\n\n<p>Clipboard Sharing enables technicians and users to copy and paste content between local and remote devices.<\/p>\n\n\n\n<p>Supported content may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Text<\/li>\n\n\n\n<li>URLs<\/li>\n\n\n\n<li>Commands<\/li>\n\n\n\n<li>Configuration values<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Common Use Cases<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Copying PowerShell commands<\/li>\n\n\n\n<li>Sharing troubleshooting instructions<\/li>\n\n\n\n<li>Transferring configuration settings<\/li>\n\n\n\n<li>Copying system information<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Security Considerations<\/h3>\n\n\n\n<p>Organizations can disable clipboard synchronization from Remote Access Preferences.<\/p>\n\n\n\n<p>This is recommended for highly regulated environments where data movement must be restricted.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Disable Clipboard Sharing<\/h3>\n\n\n\n<p>Navigate to:<\/p>\n\n\n\n<p><strong>Remote Access \u2192 Preferences \u2192 Security &amp; Privacy<\/strong><\/p>\n\n\n\n<p>Enable:<\/p>\n\n\n\n<p><strong>Disable Clipboard Transfer<\/strong><\/p>\n\n\n\n<p>When enabled, clipboard content cannot be copied between local and remote systems.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Multi-Monitor Support<\/h2>\n\n\n\n<p>Many modern workstations use multiple displays.<\/p>\n\n\n\n<p>Zecurit Remote Access supports multi-monitor environments, allowing technicians to view and manage remote devices with multiple screens.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Benefits<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improved visibility<\/li>\n\n\n\n<li>Better troubleshooting experience<\/li>\n\n\n\n<li>Support for complex workstation setups<\/li>\n\n\n\n<li>Easier navigation between applications<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Switching Monitors<\/h3>\n\n\n\n<p>During a session:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click <strong>Monitor<\/strong>.<\/li>\n\n\n\n<li>Select the desired display.<\/li>\n\n\n\n<li>The selected monitor will be displayed in the viewer.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Typical Use Cases<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Financial trading workstations<\/li>\n\n\n\n<li>Engineering systems<\/li>\n\n\n\n<li>Graphic design environments<\/li>\n\n\n\n<li>Executive workstations<\/li>\n<\/ul>\n\n\n\n<p>Multi-monitor support helps technicians troubleshoot devices exactly as users see them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Session Confirmation Mode<\/h2>\n\n\n\n<p>Session Confirmation Mode allows organizations to notify users before a remote connection is established.<\/p>\n\n\n\n<p>This feature enhances transparency and user awareness.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How Session Confirmation Works<\/h3>\n\n\n\n<p>When enabled:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>A connection request is displayed to the user.<\/li>\n\n\n\n<li>The user can approve or deny the request.<\/li>\n\n\n\n<li>The session begins after approval.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Benefits<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Increased user trust<\/li>\n\n\n\n<li>Better privacy protection<\/li>\n\n\n\n<li>Compliance with organizational policies<\/li>\n\n\n\n<li>Improved visibility into support activities<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Recommended Scenarios<\/h3>\n\n\n\n<p>Session Confirmation is commonly used for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Employee support<\/li>\n\n\n\n<li>Contractor devices<\/li>\n\n\n\n<li>Shared workstations<\/li>\n\n\n\n<li>Privacy-sensitive environments<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">User Confirmation Settings<\/h3>\n\n\n\n<p>Administrators can configure confirmation behavior from:<\/p>\n\n\n\n<p><strong>Remote Access \u2192 User Confirmation<\/strong><\/p>\n\n\n\n<p>Available options may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Always require approval<\/li>\n\n\n\n<li>Notify only<\/li>\n\n\n\n<li>Unattended access<\/li>\n\n\n\n<li>Approval exceptions<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Session Notes<\/h2>\n\n\n\n<p>Session Notes allow technicians to document important information during a remote session.<\/p>\n\n\n\n<p>Notes can be used to record:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Troubleshooting steps<\/li>\n\n\n\n<li>Root cause findings<\/li>\n\n\n\n<li>Configuration changes<\/li>\n\n\n\n<li>Follow-up actions<\/li>\n\n\n\n<li>Customer feedback<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Creating Session Notes<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>During a remote session, select <strong>Notes<\/strong>.<\/li>\n\n\n\n<li>Enter the required information.<\/li>\n\n\n\n<li>Save the note.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Benefits<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improved documentation<\/li>\n\n\n\n<li>Faster issue resolution<\/li>\n\n\n\n<li>Better technician collaboration<\/li>\n\n\n\n<li>Historical troubleshooting records<\/li>\n<\/ul>\n\n\n\n<p>Organizations often use session notes as part of their support and audit processes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Invite Technician<\/h2>\n\n\n\n<p>Invite Technician allows multiple support personnel to participate in the same remote session.<\/p>\n\n\n\n<p>This capability is useful when troubleshooting complex issues that require collaboration between teams.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Common Scenarios<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Escalation to senior engineers<\/li>\n\n\n\n<li>Security investigations<\/li>\n\n\n\n<li>Network troubleshooting<\/li>\n\n\n\n<li>Training and mentoring<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Inviting a Technician<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open an active session.<\/li>\n\n\n\n<li>Select <strong>Invite Technician<\/strong>.<\/li>\n\n\n\n<li>Choose the technician from the list.<\/li>\n\n\n\n<li>Send the invitation.<\/li>\n<\/ol>\n\n\n\n<p>The invited technician can join the session and collaborate in real time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Benefits<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Faster issue resolution<\/li>\n\n\n\n<li>Knowledge sharing<\/li>\n\n\n\n<li>Reduced escalation delays<\/li>\n\n\n\n<li>Improved support quality<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Quick Commands<\/h2>\n\n\n\n<p>Quick Commands provide immediate access to commonly used administrative functions without requiring navigation through the operating system.<\/p>\n\n\n\n<p>These commands are available from the <strong>Commands<\/strong> menu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Available Commands<\/h3>\n\n\n\n<p>Depending on operating system support and permissions, available commands may include:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Disk Cleanup<\/h4>\n\n\n\n<p>Launch cleanup utilities to remove temporary files and recover disk space.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Manage Accounts<\/h4>\n\n\n\n<p>Open account management tools to review local users and permissions.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Control Panel Settings<\/h4>\n\n\n\n<p>Access system configuration settings.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">System Tools<\/h4>\n\n\n\n<p>Open administrative management tools.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Shutdown<\/h4>\n\n\n\n<p>Power off the remote device.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Restart<\/h4>\n\n\n\n<p>Restart the remote device.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Lock<\/h4>\n\n\n\n<p>Lock the remote workstation while leaving user sessions active.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Log Off<\/h4>\n\n\n\n<p>Sign out the currently logged-in user.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Benefits<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Faster administration<\/li>\n\n\n\n<li>Reduced navigation time<\/li>\n\n\n\n<li>Improved technician productivity<\/li>\n\n\n\n<li>Consistent support workflows<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Session Preferences<\/h2>\n\n\n\n<p>Administrators can customize session behavior from the Preferences page.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Session Behavior Options<\/h3>\n\n\n\n<p>Available settings may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Show Remote Cursor<\/li>\n\n\n\n<li>Open Viewer in Same Tab<\/li>\n\n\n\n<li>Open Viewer in New Tab<\/li>\n\n\n\n<li>Open Viewer in New Window<\/li>\n\n\n\n<li>Remove Quick Connect after Session<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Session Timing &amp; Expiry<\/h3>\n\n\n\n<p>Administrators can configure:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Invite Link Expiration<\/li>\n\n\n\n<li>Idle Session Timeout<\/li>\n\n\n\n<li>Automatic Disconnect<\/li>\n\n\n\n<li>Disconnect and Lock<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Security &amp; Privacy Settings<\/h3>\n\n\n\n<p>Available options include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lock Remote Computer on Disconnect<\/li>\n\n\n\n<li>Disable Clipboard Transfer<\/li>\n<\/ul>\n\n\n\n<p>These settings help organizations enforce security policies while maintaining productivity.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Best Practices<\/h2>\n\n\n\n<p>To improve security and efficiency during remote sessions:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Use Session Notes<\/h3>\n\n\n\n<p>Document troubleshooting activities and important findings.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Enable Session Confirmation<\/h3>\n\n\n\n<p>Require user approval for employee support scenarios.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Review File Transfers<\/h3>\n\n\n\n<p>Monitor transferred files and restrict access where necessary.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Configure Session Timeouts<\/h3>\n\n\n\n<p>Automatically disconnect inactive sessions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Lock Devices on Disconnect<\/h3>\n\n\n\n<p>Prevent unauthorized access after remote maintenance is completed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Apply Least-Privilege Access<\/h3>\n\n\n\n<p>Grant technicians only the permissions required for their responsibilities.<\/p>\n\n\n\n<p>As recommended by the National Institute of Standards and Technology (NIST), organizations should implement strong authentication, access controls, session monitoring, and audit logging to help secure remote access environments.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Related Articles<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/zecurit.com\/help\/remote-access\/unattended-remote-access\/remote-connections\/\">Remote Connections<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/zecurit.com\/help\/remote-access\/unattended-remote-access\/managing-devices\/\">Managing Devices<\/a><\/li>\n\n\n\n<li>User Confirmation<\/li>\n\n\n\n<li>Preferences<\/li>\n\n\n\n<li>Wake-on-LAN<\/li>\n\n\n\n<li>Remote Shutdown<\/li>\n\n\n\n<li>Security and Permissions<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"parent":3193,"menu_order":1,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-3230","docs","type-docs","status-publish","hentry"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs\/3230","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/comments?post=3230"}],"version-history":[{"count":2,"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs\/3230\/revisions"}],"predecessor-version":[{"id":3235,"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs\/3230\/revisions\/3235"}],"up":[{"embeddable":true,"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs\/3193"}],"prev":[{"title":"Unattended Remote 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