{"id":3595,"date":"2026-08-25T10:20:40","date_gmt":"2026-08-25T10:20:40","guid":{"rendered":"https:\/\/zecurit.com\/help\/?post_type=docs&p=3595"},"modified":"2026-08-25T10:20:41","modified_gmt":"2026-08-25T10:20:41","slug":"multi-factor-authentication-mfa","status":"publish","type":"docs","link":"https:\/\/zecurit.com\/help\/endpoint-management\/multi-factor-authentication-mfa\/","title":{"rendered":"Multi-Factor Authentication (MFA)"},"content":{"rendered":"\n

Set Up and Use Authenticator App<\/h2>\n\n\n\n

Multi-Factor Authentication (MFA) adds an extra layer of security to your Zecurit Endpoint Manager<\/strong> account. In addition to your username and password, MFA requires an additional verification step when you sign in.<\/p>\n\n\n\n

The Authenticator App<\/strong> generates a 6-digit verification code using a supported authenticator application.<\/p>\n\n\n\n

Set Up the Authenticator App<\/h3>\n\n\n\n

Step 1: Open MFA Settings<\/strong><\/p>\n\n\n\n

    \n
  1. Sign in to the Zecurit Endpoint Manager<\/strong> portal.<\/li>\n\n\n\n
  2. Go to Settings \u2192 Security \u2192 MFA<\/strong>.<\/li>\n<\/ol>\n\n\n\n

    Expected outcome:<\/strong> The MFA configuration page opens and displays the available authentication methods.<\/p>\n\n\n\n

    Step 2: Start Authenticator Setup<\/strong><\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n
      \n
    1. Under Authentication Methods<\/strong>, locate Authenticator App<\/strong>.<\/li>\n\n\n\n
    2. Select Set up Authenticator<\/strong>.<\/li>\n<\/ol>\n\n\n\n

      Expected outcome:<\/strong> A QR code is displayed.<\/p>\n\n\n\n

      Step 3: Add Your Account<\/strong><\/p>\n\n\n\n

      \"\"<\/figure>\n\n\n\n
        \n
      1. Open your supported authenticator application.<\/li>\n\n\n\n
      2. Select the option to add a new account.<\/li>\n\n\n\n
      3. Scan the QR code displayed in Zecurit Endpoint Manager.<\/li>\n<\/ol>\n\n\n\n

        Expected outcome:<\/strong> Your account is added to the authenticator application, and a 6-digit verification code is generated.<\/p>\n\n\n\n

        If You Cannot Scan the QR Code<\/h3>\n\n\n\n
          \n
        1. Select Enter Code Manually<\/strong> or Can’t Scan QR Code?<\/strong>.<\/li>\n\n\n\n
        2. Copy the setup code displayed on the screen.<\/li>\n\n\n\n
        3. Open your authenticator application.<\/li>\n\n\n\n
        4. Select the option to add an account manually.<\/li>\n\n\n\n
        5. Enter the setup code.<\/li>\n\n\n\n
        6. Save the account.<\/li>\n<\/ol>\n\n\n\n

          Expected outcome:<\/strong> Your account is added to the authenticator application, and a 6-digit verification code is generated.<\/p>\n\n\n\n

          Step 4: Verify the Authenticator<\/strong><\/p>\n\n\n\n

            \n
          1. Enter the current 6-digit verification code<\/strong>.<\/li>\n\n\n\n
          2. Select Verify<\/strong>.<\/li>\n<\/ol>\n\n\n\n

            Expected outcome:<\/strong> The authenticator setup is successfully verified.<\/p>\n\n\n\n

            \n

            Note:<\/strong> The Authenticator App is not active yet.<\/p>\n<\/blockquote>\n\n\n\n

            Step 5: Download the Recovery Code<\/strong><\/p>\n\n\n\n

              \n
            1. After the authenticator is successfully verified, download the recovery code<\/strong> when prompted.<\/li>\n\n\n\n
            2. Save the recovery code in a secure location.<\/li>\n\n\n\n
            3. Complete the recovery-code step.<\/li>\n<\/ol>\n\n\n\n

              Expected outcome:<\/strong> The recovery code is successfully downloaded.<\/p>\n\n\n\n

              \n

              Important:<\/strong> The Authenticator App becomes Active only after the recovery code has been downloaded<\/strong>.<\/p>\n<\/blockquote>\n\n\n\n

              Step 6: Confirm Activation<\/strong><\/p>\n\n\n\n

                \n
              1. Return to Settings \u2192 Security \u2192 MFA<\/strong>.<\/li>\n\n\n\n
              2. Locate Authenticator App<\/strong>.<\/li>\n\n\n\n
              3. Check the status.<\/li>\n<\/ol>\n\n\n\n

                Expected outcome:<\/strong> The Authenticator App shows Active<\/strong>.<\/p>\n\n\n\n

                Sign In Using the Authenticator App<\/h3>\n\n\n\n
                  \n
                1. Sign in to Zecurit Endpoint Manager using your username and password.<\/li>\n\n\n\n
                2. On the Two Factor Authentication<\/strong> screen, open your authenticator application.<\/li>\n\n\n\n
                3. Enter the current 6-digit verification code<\/strong>.<\/li>\n\n\n\n
                4. Select Verify<\/strong>.<\/li>\n<\/ol>\n\n\n\n

                  Expected outcome:<\/strong> You are successfully signed in.<\/p>\n\n\n\n

                  Sign in Using a Recovery Code<\/h3>\n\n\n\n

                  If you cannot access your authenticator application:<\/p>\n\n\n\n

                    \n
                  1. On the Two Factor Authentication<\/strong> screen, select Use a recovery code instead<\/strong>.<\/li>\n\n\n\n
                  2. Enter your saved recovery code.<\/li>\n\n\n\n
                  3. Select Verify<\/strong>.<\/li>\n<\/ol>\n\n\n\n

                    Expected outcome:<\/strong> You can complete authentication without accessing your authenticator application.<\/p>\n\n\n\n

                    Set Up and Use Email Authentication<\/h2>\n\n\n\n

                    Email Authentication<\/strong> sends a 4-digit verification code<\/strong> to your registered email address.<\/p>\n\n\n\n

                    \"\"<\/figure>\n\n\n\n

                    Enable Email Authentication<\/h3>\n\n\n\n
                      \n
                    1. Sign in to the Zecurit Endpoint Manager<\/strong> portal.<\/li>\n\n\n\n
                    2. Go to Settings \u2192 Security \u2192 MFA<\/strong>.<\/li>\n\n\n\n
                    3. Under Authentication Methods<\/strong>, locate Email Authentication<\/strong>.<\/li>\n\n\n\n
                    4. Enable the authentication method.<\/li>\n<\/ol>\n\n\n\n

                      Expected outcome:<\/strong> Email Authentication is enabled.<\/p>\n\n\n\n

                      Sign in Using Email Authentication<\/h3>\n\n\n\n
                        \n
                      1. Sign in to Zecurit Endpoint Manager using your username and password.<\/li>\n\n\n\n
                      2. Check your registered email address for the verification code.<\/li>\n\n\n\n
                      3. Enter the 4-digit verification code<\/strong>.<\/li>\n\n\n\n
                      4. Select Verify<\/strong>.<\/li>\n<\/ol>\n\n\n\n

                        Expected outcome:<\/strong> Email verification is successfully completed and you are signed in.<\/p>\n\n\n\n

                        \n

                        Note:<\/strong> Email verification codes are valid for 15 minutes<\/strong>. The account locks after 5 failed attempts<\/strong>.<\/p>\n<\/blockquote>\n\n\n\n

                        Enable Global MFA<\/h3>\n\n\n\n

                        Global MFA makes MFA mandatory for all active team members.<\/p>\n\n\n\n

                          \n
                        1. Go to Settings \u2192 Security \u2192 MFA<\/strong>.<\/li>\n\n\n\n
                        2. Locate Global MFA<\/strong>.<\/li>\n\n\n\n
                        3. Turn on the Global MFA<\/strong> switch.<\/li>\n\n\n\n
                        4. Confirm the action if prompted.<\/li>\n<\/ol>\n\n\n\n

                          Expected outcome:<\/strong> MFA becomes mandatory for all active team members.<\/p>\n\n\n\n

                          \n

                          Note:<\/strong> You must have Super Admin<\/strong> privileges to enable Global MFA.<\/p>\n<\/blockquote>\n\n\n\n

                          Troubleshooting<\/h2>\n\n\n\n
                          Issue<\/th>Symptoms<\/th>Resolution<\/th><\/tr><\/thead>
                          QR code cannot be scanned<\/strong><\/td>The authenticator application cannot scan the QR code.<\/td>Select Enter Code Manually<\/strong> or Can’t Scan QR Code?<\/strong>. Copy the setup code and enter it in the authenticator application.<\/td><\/tr>
                          Authenticator App remains Inactive<\/strong><\/td>The setup appears complete, but the status remains Inactive<\/strong>.<\/td>Go to Settings \u2192 Security \u2192 MFA<\/strong>. Confirm that the 6-digit code was verified and the recovery code was downloaded<\/strong>.<\/td><\/tr>
                          Authenticator code is rejected<\/strong><\/td>The 6-digit verification code is not accepted.<\/td>Wait for the authenticator code to refresh and enter the latest code. Make sure your device’s date and time are synchronized automatically.<\/td><\/tr>
                          Authenticator app is unavailable<\/strong><\/td>You cannot access the authenticator application or generate a verification code.<\/td>On the Two Factor Authentication<\/strong> screen, select Use a recovery code instead<\/strong> and enter your saved recovery code.<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"featured_media":0,"parent":3006,"menu_order":10,"comment_status":"open","ping_status":"closed","template":"","meta":{"_is_vendor_doc":"0","footnotes":""},"doc_tag":[],"class_list":["post-3595","docs","type-docs","status-publish","hentry"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs\/3595","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/comments?post=3595"}],"version-history":[{"count":14,"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs\/3595\/revisions"}],"predecessor-version":[{"id":3619,"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs\/3595\/revisions\/3619"}],"up":[{"embeddable":true,"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs\/3006"}],"prev":[{"title":"Security & Compliance","link":"https:\/\/zecurit.com\/help\/endpoint-management\/security-compliance\/","href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/docs\/3575"}],"wp:attachment":[{"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/media?parent=3595"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/zecurit.com\/help\/wp-json\/wp\/v2\/doc_tag?post=3595"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}