The Preferences page allows administrators to customize the behavior, security, and privacy settings of remote access sessions. These settings help organizations control how remote sessions are launched, how long sessions remain active, and how data is shared between technicians and remote devices.
By configuring Preferences, administrators can improve user experience, enforce security policies, and maintain compliance with organizational requirements.
Accessing Preferences
To access Remote Access Preferences:
- Navigate to Remote Access.
- Expand Settings.
- Select Preferences.
- Modify the desired settings.
- Click Save Preferences.
Changes apply to future remote access and remote support sessions.
Session Behavior
Session Behavior settings control how remote sessions are launched and displayed.
Uninstall Quick Connect After Session
Quick Connect is a temporary remote support application used to establish attended remote support sessions.
Enable Uninstall Quick Connect After Session
When enabled:
- The Quick Connect application is automatically removed after the remote support session ends.
- No remote support software remains on the user’s device.
- Reduces software clutter on managed and unmanaged endpoints.
When to Enable
This setting is recommended for:
- Customer support sessions
- One-time remote assistance
- Third-party support engagements
- Temporary troubleshooting sessions
When to Disable
Consider disabling this option when:
- Multiple support sessions are expected
- Users frequently require assistance
- Repeated installation should be avoided
Show Remote Cursor in Viewer
Displays the remote device’s native mouse cursor within the Remote Viewer.
Enable Show Remote Cursor
When enabled:
- Technicians can see the remote user’s actual cursor position.
- Improves pointer accuracy.
- Makes troubleshooting easier during collaborative sessions.
Benefits
- Better visibility
- More accurate mouse control
- Improved user guidance
- Reduced confusion during support sessions
Recommended Setting
Most organizations should keep this option enabled.
Open Viewer In
Determines how the Remote Viewer is launched when a session begins.
Same Tab
Launches the viewer within the current browser tab.
Advantages
- Minimal browser tabs
- Simple navigation
- Ideal for single-session administrators
New Tab
Launches the viewer in a separate browser tab.
Advantages
- Easy switching between console and session
- Most commonly used option
- Better multitasking experience
New Window
Launches the viewer in a dedicated browser window.
Advantages
- Maximum screen space
- Better multi-monitor workflows
- Improved focus during remote support sessions
Recommended Setting
For most administrators, New Tab provides the best balance between usability and productivity.
Session Timing & Expiry
Session Timing & Expiry settings help control inactive sessions and temporary support links.
Invite Expiry Link
Defines how long a remote support invitation remains valid.
Example
30 Minutes
If the recipient does not join before the expiration period:
- The invitation expires automatically.
- The support session becomes invalid.
- A new invitation must be generated.
Recommended Values
| Environment | Suggested Value |
|---|---|
| Internal IT Support | 30 Minutes |
| Customer Support | 30 to 60 Minutes |
| Managed Service Providers | 60 Minutes |
Shorter expiration periods improve security by reducing the risk of unauthorized use.
Idle Session Timeout
Automatically triggers an action when no keyboard or mouse activity is detected from the technician.
Example
60 MinutesIf the session remains inactive beyond the configured timeout period, the selected action is executed automatically.
Benefits
- Prevents abandoned sessions
- Improves security
- Reduces unauthorized access risk
- Helps meet compliance requirements
Recommended Values
| Environment | Suggested Timeout |
|---|---|
| Corporate Workstations | 30–60 Minutes |
| Shared Devices | 15–30 Minutes |
| High Security Environments | 10–15 Minutes |
| Lab Environments | 60–120 Minutes |
Timeout Action
Determines what happens when an idle session timeout occurs.
Disconnect Only
Ends the remote session while leaving the remote computer unlocked.
Use Cases
- IT administration
- Internal support environments
- Non-sensitive systems
Disconnect and Lock
Ends the session and locks the remote device.
Use Cases
- Employee devices
- Shared workstations
- Security-sensitive environments
- Compliance-focused organizations
Recommended Setting
For most business environments, Disconnect and Lock provides stronger security protection.
Security & Privacy
Security & Privacy settings help protect sensitive information during remote sessions.
Lock Remote Computer on Disconnect
Automatically locks the remote device when the session ends.
Enable Lock Remote Computer on Disconnect
When enabled:
- The remote session ends.
- The workstation is immediately locked.
- Users must authenticate to regain access.
Benefits
- Prevents unauthorized access
- Protects unattended devices
- Improves endpoint security
Recommended Scenarios
Enable this setting for:
- Shared workstations
- Executive devices
- Remote employees
- Compliance-regulated environments
Disable Clipboard Transfer
Controls whether clipboard content can be copied between the technician’s computer and the remote device.
Clipboard synchronization allows users to copy and paste:
- Text
- Commands
- URLs
- Configuration values
While convenient, clipboard sharing may increase the risk of accidental data transfer.
Enable Disable Clipboard Transfer
When enabled, clipboard synchronization restrictions are applied according to the selected policy.
Clipboard Restriction Modes
Disable Clipboard: Both Directions
Blocks all clipboard communication.
Clipboard content cannot be copied:
- From technician to remote device
- From remote device to technician
Recommended For
- Financial institutions
- Government agencies
- Healthcare organizations
- Highly regulated environments
Agent → Technician Clipboard
Blocks clipboard transfers from the remote device to the technician.
Allowed:
✔ Technician → Remote Device
Blocked:
✖ Remote Device → Technician
Recommended For
Organizations that want to prevent sensitive data from leaving managed devices.
Examples include:
- Customer databases
- Financial records
- Intellectual property
Technician → Agent Clipboard
Blocks clipboard transfers from the technician to the remote device.
Allowed:
✔ Remote Device → Technician
Blocked:
✖ Technician → Remote Device
Recommended For
Organizations that want to prevent external content from being copied to managed endpoints.
Examples include:
- Restricted production environments
- Secure servers
- Critical infrastructure systems
Recommended Security Configuration
For most organizations, Zecurit recommends the following settings:
Session Behavior
- Show Remote Cursor in Viewer: Enabled
- Open Viewer in New Tab
Session Timing
- Invite Expiry: 30 Minutes
- Idle Session Timeout: 30–60 Minutes
- Timeout Action: Disconnect and Lock
Security & Privacy
- Lock Remote Computer on Disconnect: Enabled
- Disable Clipboard Transfer: Configure according to security requirements
Organizations handling regulated or sensitive data should implement stricter clipboard controls and shorter timeout periods.
As recommended by the National Institute of Standards and Technology (NIST), organizations should implement session controls, inactivity timeouts, access restrictions, and data protection mechanisms to help secure remote access environments.
Best Practices
Configure Session Timeouts
Prevent abandoned sessions from remaining active.
Lock Devices After Support Sessions
Protect unattended devices after maintenance is complete.
Restrict Clipboard Sharing When Necessary
Limit data movement between devices where required.
Use New Tab or New Window Mode
Improve technician productivity during remote support operations.
Review Preferences Periodically
Regularly assess remote access settings to ensure they align with organizational security policies.
Frequently Asked Questions
Do Preference changes affect active sessions?
No. Preference changes apply only to new sessions created after the settings are saved.
Can clipboard transfer be disabled completely?
Yes. Select Disable Clipboard: Both Directions.
What happens when an idle timeout occurs?
The configured Timeout Action is automatically executed.
Does Lock Remote Computer on Disconnect sign out users?
No. The device is locked, but the user’s session remains active.
Is Quick Connect removed automatically?
Only when Uninstall Quick Connect After Session is enabled.
Related Articles
- Unattended Remote Access Overview
- Managing Devices
- Remote Connections
- Session Features
- Session Confirmation Settings
- Remote Support Overview
- Security and Permissions