BeyondTrust Remote Support delivers enterprise-grade capability at enterprise-grade cost, requiring a custom quote, complex concurrent session licensing, and an optional hardware appliance. If you are looking for a BeyondTrust Remote Support alternative without an appliance and with transparent pricing, Zecurit delivers the same secure unattended access and in-session tooling with a free trial and full endpoint management built in.
BeyondTrust Remote Support, formerly known as Bomgar, is a well-established enterprise remote support platform built for large organisations that need hardened security, privileged access controls, and detailed session recording. For the environments it was designed for, it delivers well. PeerSpot users give it an average rating of 9.0 out of 10, and it holds a 3.5% mindshare in the remote access category as of 2026.
But outside large enterprise environments, BeyondTrust Remote Support presents significant barriers. BeyondTrust publishes no pricing on its website. Every prospect must contact the sales team for a custom quote. G2 reviewers describe the product as expensive and note that perpetual licence holders are concerned about the future of their licensing model. Capterra notes that pricing is a significant barrier for smaller organisations and non-profits. Hardware setup complexity, a steep learning curve, and declining support responsiveness are additional concerns documented across PeerSpot.
For IT teams that need professional-grade remote access without the enterprise overhead, Zecurit provides a compelling path forward. A single platform covering remote access, endpoint management, and IT asset management under one agent and one console, with transparent pricing and no hardware requirements.
BeyondTrust does not publish pricing for Remote Support. Every evaluation requires engaging the sales team for a custom quote. This makes budget planning and side-by-side vendor comparison time-consuming, and pricing is not negotiated on equal terms. TrustRadius buyers describe the product as more expensive than competing products. Zecurit publishes all pricing openly on its pricing page.
BeyondTrust Remote Support offers both cloud and on‑premises deployment. The on‑premises option requires a dedicated hardware appliance that must be procured, racked, configured, and maintained. PeerSpot reviewers cite hardware setup complexity as a notable complaint. Zecurit is fully cloud‑based with no appliance, no server, and no infrastructure to maintain beyond installing a lightweight agent on each endpoint.
BeyondTrust Remote Support uses a concurrent session licensing model. While this can benefit large helpdesk teams, it creates complexity for teams that need predictable per‑user or per‑device pricing. NinjaOne's competitive analysis cites the steep learning curve and complex licensing as the primary reasons IT teams evaluate alternatives. Zecurit's console is designed for IT administrators without requiring specialist training or custom configuration to get started.
Multiple independent reviews document a deterioration in BeyondTrust's support quality over recent years. PeerSpot reviewers note that response times have lengthened and that customers in non‑Western time zones face particular delays for severity one and two issues. Zecurit offers direct support access and detailed documentation designed to resolve issues without lengthy escalations.
BeyondTrust Remote Support is built for helpdesk and remote support workflows. Patch management, software deployment, and asset inventory are not part of the product. Organisations that need these capabilities must licence additional BeyondTrust products or third‑party tools. Zecurit includes patch management, software deployment, and asset inventory in the same platform as remote access.
GetApp reviewers note that BeyondTrust's pricing model is not transparent and creates challenges for smaller enterprises. The product is designed for organisations with large helpdesk teams and enterprise security requirements. For mid‑market IT teams and MSPs, the cost‑to‑value ratio often drives the search for alternatives. Zecurit offers a full‑featured free trial with no requirement to negotiate pricing before evaluating the platform.
A complete Zecurit vs BeyondTrust Remote Support comparison for IT support teams, MSPs, and infrastructure managers evaluating a BeyondTrust alternative in 2026. Includes Bomgar alternative evaluation since Bomgar is BeyondTrust's former brand name.
BeyondTrust Remote Support excels at what it was built for: enterprise helpdesk support with deep security controls. Zecurit takes the same security standards and extends them across a full IT operations stack at a fraction of the cost.
BeyondTrust Remote Support requires every prospective customer to contact the sales team for a custom quote before evaluation can even begin. Zecurit publishes all pricing on its pricing page, offers a free trial with no credit card required, and allows IT teams to evaluate the complete platform in their production environment before committing. According to NIST guidance on IT procurement, transparent pricing and trial availability are essential criteria for sustainable vendor selection.
BeyondTrust Remote Support is a helpdesk and remote access tool. Patch management, software deployment, and device configuration are not part of the product. Zecurit's Unified Endpoint Manager includes patch management, software deployment, device configuration, and script automation in the same console as remote access. Full documentation at zecurit.com/help/endpoint-management.
BeyondTrust Remote Support has no IT asset management capability. Zecurit includes asset discovery, hardware inventory, software inventory, licence management, software metering, and warranty management in the same platform as remote access, without requiring a separate product or additional purchase. Per Gartner, ITAM is a foundational IT governance capability.
BeyondTrust Remote Support has no native Wake on LAN capability. Zecurit's Wake on LAN tool wakes individual devices, entire device groups, or operates on a recurring schedule, all via relay agent without port forwarding. Pair with remote shutdown and power management policies for fully automated device power lifecycle workflows with no hardware intervention required.
BeyondTrust Remote Support's on‑premises option requires a dedicated hardware appliance, adding procurement, physical setup, rack space, power, and maintenance costs. Zecurit is a fully cloud‑based platform. The only component that touches your infrastructure is a lightweight agent installed on each managed endpoint. No appliance, no server, no physical hardware to maintain. See the system requirements for agent prerequisites.
Zecurit's agent installs in minutes with no specialist training or appliance setup required. G2 reviewers cite setup complexity as a top reason teams evaluate alternatives. Unlike BeyondTrust's on-premises option, Zecurit is fully cloud-based with no hardware to procure or maintain. Your entire fleet can be enrolled and accessible the same day you create your account. Review the Introduction to Zecurit to see the typical setup timeline.
The Zecurit agent deploys in minutes with no hardware provisioning required. BeyondTrust and Zecurit agents can run side by side during your transition with no forced cutover deadline.
Zecurit is a strong BeyondTrust Remote Support alternative for IT teams and MSPs that need professional‑grade remote access without enterprise overhead. It includes unattended remote access, in‑session diagnostics, Wake on LAN, remote shutdown, patch management, software deployment, and IT asset management in a single platform with transparent pricing and no hardware appliance requirement. For broader alternatives comparisons, see the TeamViewer alternative guide and AnyDesk alternatives guide.
The most common reasons are quote‑only pricing that makes budget planning and vendor comparison difficult, hardware appliance setup requirements for on‑premises deployments, a steep learning curve and complex concurrent session licensing model, declining support responsiveness for non‑enterprise customers, and high cost that creates a significant barrier for mid‑market teams and non‑profits. Capterra, G2, and PeerSpot all document these issues across verified customer reviews.
Yes, for the majority of IT environments. Zecurit offers transparent published pricing with a free trial and a month‑to‑month option. BeyondTrust does not publish pricing and requires a custom quote. Independent TrustRadius analysis describes BeyondTrust as more expensive than competing products. GetApp reviewers note that the pricing model is not transparent and can be challenging for smaller enterprises. See Zecurit’s pricing page to compare directly.
Yes. Zecurit includes patch management as a core platform feature on all plans. BeyondTrust Remote Support is primarily a remote support and privileged access tool. Patch management and broader endpoint management require additional BeyondTrust products or third‑party tools. Zecurit's platform also includes software deployment, device configuration, and script automation without separate licences. Setup guidance is in the patch management documentation
Remote access, patch management, asset inventory, Wake on LAN, and remote shutdown in one platform. No quote required. No hardware. No annual lock-in to start.